About Us
“Built by a Rider. Backed by Experience.”
Why I started this Business
This business started because of a frustrating experience I believe many riders can relate to.
In the early phase of year 2021, I had planned to get a Yamaha XMAX 300, but it was out of stock.I didn’t want to rely on public transport with no clear restock XMAX300 timeline — so I bought a Yamaha NMAX 155 instead, for around S$14,000.
The Trade-In Call
About a week later, the same salesman who sold me the NMAX called. The XMAX had arrived — and he asked if I wanted to trade in my bike. At that point of time, did not have a good reason to turn down the offer while they quoted $10,000. I was curious how they arrived at the S$10,000 trade-in offer, waiting for him to share and open to treating it as a learning moment. After his reasoning, I understood that their pricing is a trade secret, and I respected that.
What Happened Next
I asked, “How about we discuss what we can — like increasing the offer?” But instead of maintaining the S$10,000 or increasing it, they lowered the offer to S$9,500. Then the boss stepped in — and told me:“You can go cry one corner. So pro, then come and sell.”
That Changed Everything
It wasn’t just about the money. It was the lack of respect and transparency that stayed with me.
And I thought — If I went through this, others probably have too.So I decided to do something about it.
My Mission
I decided to be the rainmaker — and make it rain. That’s why I started this business.
It wasn’t just about the money.It was the he right way. I believe every rider deserves fair value, clear communication,and to be treated like more than just a number in a sales quota.
What We Believe In
- FREE AND HASSLE-FREE TRADE-IN VALUATION
At Rong Motor, we ensure an easy trade-in valuation process, allowing customers to receive accurate assessments without any stress or hidden costs. This commitment to simplicity helps customers make informed decisions and enhances their overall experience with us.
- STABLE PRICE
We offer consistent pricing with our online quotations, minimizing fluctuations and ensuring customers receive trustworthy estimates upfront. This stability instills confidence and reduces uncertainties, facilitating smoother transactions.
- GURANTEE WORK
We stand by the existence of our bikes, giving customers peace of mind throughout the entire process. Our confidence in scheduling, organizing and ensuring accurate stock control saves time and effort. No ghost listing!
- CONTACTABLE
Our team is always available and quick to respond, ensuring clients receive timely support and solutions. This approach strengthens our relationships by showing we value and prioritize their concerns.
- DELIVER SOLUTIONS
We focus on tailored solutions that strive to address each customer’s challenges and objectives. This solution-driven mindset underscores our commitment to achieving customer satisfaction.
- WE LISTEN, SUGGEST AND FEEDBACK
In the modern world, information becomes incredibly complex and expensive and we understand that. Our approach emphasizes active listening, thoughtful suggestions, and constructive feedback to refine and enhance outcomes. This collaborative process ensures our products, services are aligned with customer expectations and goals.
- PEACE OF MIND
We aim to provide customers with a sense of security and trust, ensuring all processes are clear and dependable. Our commitment to reliability grants customers peace of mind throughout their journey with us.
- RETURN ON INVESTMENT
What we adhere are designed to maximize customers’ return on investment, be it consultation services or retailing motorcycles. By aligning and maintaining this crucial aspect, we help customers understand the values of their products or services received. Therefore, achieving their budget management, product requirements and other goals. Value assessment and comparative shopping available here.
- CARE
We prioritize genuine care and consideration in every interaction, ensuring that customer well-being are at the forefront of our operations. This nurturing approach builds stronger, more meaningful customer relationships beyond purchases.
- NO SALES TEAM
We believe that products and services could promote themselves. Our focus remains on maintaining quality inventory, providing value-driven consultation and support rather than pushing for sales. This method maintains customer trust by ensuring interactions are informative and beneficial. No hard selling! No pressure!
- PROVEN TRACK RECORD
Our experience and history as a motorcycle dealer speak our reliability and expertise. Customer can trust in our capabilities, supported by a proven track record of delivering affordable quality motorcycles and valuable insight gained through consultations.
- DOCUMENTATION
We maintain thorough and precise documentation, ensuring products and services are clearly recorded and accessible. This meticulous approach enhances transparency and accountability.
- COMMITTED TO QUALITY
Quality is a cornerstone of our company ethos, reflected in products and services we undertake. Our unwavering commitment to excellence ensures customer receive top-tier service and products.
- BECAUSE WE'VE DONE IT
Our extensive experience means we've successfully navigated similar challenges, giving us the insight to provide effective solutions. This practical knowledge assures customers of our ability to deliver.
- WE'RE NOT EXPENSIVE
Our pricing structure is competitive, ensuring that customers receive high-quality products and services without compromising value. This balance of quality and affordability makes us a smart choice.
- EASY TO WORK WITH
Our approachable team makes collaboration straightforward and enjoyable, streamlining process execution. We prioritize clear communication and adaptability to meet customer needs.
- ADD VALUE
We consistently strive to add value to our businesses through innovative solutions and exceptional service. This focus on enhancement ensures customers see long-term benefits even after immediate products & services.
Principles